Call Tech Support!

Hey, there! Hi, there! And the sun sets on another Wednesday.

Had a small crisis today. My ZoomText went down. Just about gave me heart failure and put me out of commission for over an hour. I just get so much done when these things happen!?

Apparently they were hacked and a slew of certificates (proof you purchased the product and are allowed to use it) were stolen. They told us weeks ago and I thought our techs and I had put the proper things in place. No such luck! Today they pulled the plug and my ZoomText went ‘poof!’ Arrrrrrrrrrgggggghhhhhh!

Note to self: write the tech support number in BIG numbers and file it. When they wrote their contact and help pages, they apparently assumed ZoomText would be working for that consumer to read them.

Honey, if I need help, my ZoomText is not working and I cannot see that teeny, tiny font on the support page. I mean, really. These people make software to support the visually impaired. Don’t you think they should think of these things?

Anyway, once I scouted out the support number and waited on hold – long distance and no toll free customer number; fix that please – for about 20 minutes, I got a lovely person who took over my machine and fixed my problem. Yippee!!!!!!

Made me stop to think, though. I had a minor panic attack and I have resources. I have techs at both jobs and I know enough to search for support numbers. What do people with no ready tech people do?

Granted I pay for the – nom de plume here – Nerd Brigade to consult with me when I have a tech crisis at home, but they cost $$$$$. Lots of people do not have money to pay for tech support.

Maybe we could get some of the colleges to set up free, tech support for the visually impaired. Maybe they could get a grant to set it up and man it!

Maybe I see the germ of a great, new project here for somebody. Anyone know somebody who knows somebody who would like to take this on? Free idea! Service project! Someone has to know a college sophomore somewhere.

So that was part of my day. Teaching our absolutely wonderful DBT group was my morning. Can’t exactly say the day improved as it went on but all is well that ends well. I got my ZoomText back in commission.

Get to do the one at school tomorrow. One delightful challenge after another. Oh well, keep on keeping on. Somebody’s got to fight the dragons!

Next: Improving Communication: Part 1

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