Online Shopping

I just edited my Amazon payment method….again. My last credit card was compromised so they sent me a new one. For some reason the payments were constantly reverting to the compromised card. Being rejected of course. I tooled around until I found a way to delete the compromised card. Problem solved. I hope.

Then I had a little revelation. My husband is ridiculously (in my way of thinking) computer phobic. Who is doing this when I cannot see?

As much as Amazon is whiz-bang fantastic in providing access to just about everything that can be purchased in the known universe, we all know it is a little lacking in the human touch. If it can be done with technology, Amazon will find the way.

Who is helping this befuddled, little old, visually impaired lady when that time comes?

I went online, of course. What Amazon offered under the heading of accessibility was….more technology! The articles were about accessibility feature of the Kindle, etc. Not what I had in mind.

The American Federation for the Blind ran an article that came much closer to what I had in mind. The title was Accessible Shopping at Amazon for People with Visual Impairment.

First thing they suggest is http://Amazon.com/access. I went there and found all of my identifying data and purchasing history. The page is bold and clean. Easier on the eyes and less confusing.

The article – which I am suspecting was written and submitted by Amazon – mentions a voice search option you can use through their mobile app. Mobile app means you are using a cell phone or a tablet. Read ‘small screen’ for that. Anyway, you can use voice recognition to launch your search, you just may not be able to see what comes up!

Closer to what I had in mind was the contact button. If you hit the contact button you are supposed to get to leave a message. After hitting the contact button I just got routed through three navigation screens before I pulled the plug.

Another web search found the voice number for Amazon customer service. It is 1-888-280-4331. You call and leave a message.

They say they will call you back with alacrity. They do. I have had to call on billing problems. I am not sure if they are set up to actually help anyone with ordering. If anyone tries it, let us know. Remember: getting through this mess is a community endeavor. We share the ‘wealth’.

AFB also has an article on accessible payment systems for us through Amazon. I will see if it has anything worthwhile in it and get back to you.

Next: Happy 1st Birthday, Website!

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